ABOUT THE COMPANY
Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates with the human touch every business needs.
ABOUT THE ROLE
As an Associate - Client Services at Savvital, you will play a key role in providing administrative and operational support to our clients. This position offers an exciting opportunity for individuals with strong organizational skills, attention to detail, and a passion for delivering exceptional client services in a virtual environment.
WHAT YOU’LL BE DOING
- Analyze customers’ complaints and recommend solutions.
- Undergo every assigned training on the industry assigned.
- Liaise with other departments and provide support to them.
- Assist clients in filing documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Offer information about price quotes to prospective customers of the assigned client.
- Manage and protect the reputation of the company.
- Maintain strong clientele relationships with customers.
- Develop process improvements to achieve service goals.
- Generate client service reports for management.
- Develop best practices to improve service quality and productivity.
WHAT WE’RE LOOKING FOR
- Qualification: A 4-Year Bachelor's degree is preferable. Preferably in Business Studies / Accounting & Finance / Economics / Public Relations.
- Someone who has a strong willingness to learn.
- Strong spoken and written English communication skills.
- Candidates with relevant experience will be preferred.
- Strong analytical skills.
- Someone who believes in sharing knowledge with their peers.
- Possess leadership skills demonstrated through extra-curricular activities.
- Strong collaboration skills.
COMPENSATION & BENEFIT
- Base Salary: Market Competitive.
- Allowances: Internet, Electricity, Wellbeing. Medical Insurance for you.
- Performance-based bonuses.
- Annual Bonus and Increments.
- Company-wide success bonuses.
Work Timings:
This is primarily a US Hours' Shift. However, this may change as per business needs.