Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefitting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates the human touch every business needs.
About the Role:
We are seeking a like-minded individual who can help us take our customer success experience to the next level! We are looking for someone who is passionate about customer success, has a solution-oriented approach to problem-solving, and can effectively communicate with our clients to understand their business needs.
Responsibilities:
- Work with sensitive clients on a dedicated basis to provide resolutions to their issues.
- Have Weekly/Bi-Weekly meetings with all the clients (as per need).
- Set and communicate expectations and timelines for resolutions with sensitive clients.
- Organize open cases and follow-ups to deliver resolutions to clients.
- Identify client frustrations in a proactive manner and escalate resolutions through appropriate channels.
- Answer inbound calls & complex emails from clients on a priority basis.
- Answer call-back requests pertaining to escalations from clients on a priority basis.
- Gather information on issues from clients to report or escalate to the appropriate department.
- Be a self-starter with a go-getter attitude.
Qualifications:
- Minimum 2 years experience working in a Customer Support/Customer Success position or higher.
- Highly organized and detail-oriented.
- A solution-oriented approach to problem-solving.
- Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses.
- Exceptional written and verbal communication skills.
- Well-developed ability to build strong relationships, quickly establish credibility and collaborate across multiple internal and external teams.
- Ability to quickly leverage tools and technology such as Microsoft Office Suite etc.
- High energy level demonstrated drive to succeed, and comfortable with urgency.
- Experience within a fast-paced growth organization is ideal.
Work Timings:
This is primarily a US Hours' Shift. 7 PM to 4 AM during daylight savings and 6 PM to 3 AM after daylight savings. However, this may change as per business needs.
Compensation & Benefits:
- Base Salary: Market Competitive.
- Allowances: Internet, Electricity.
- Medical Insurance.
- Performance-based bonuses.
- Annual Bonus and Increments.